Terms of Use

SIA HAIRLAB RIGA, reg. no. 40203534646, address: Liesmas iela 4-37, Rīga, Latvia, LV-1058, hereinafter referred to as the Online Store, provides the content available on this website and offers goods/services in accordance with the Terms of Use outlined below.

1. General Provisions

When a consumer purchases goods/services through the website, such an agreement is considered a Distance Contract and is subject to the laws of the Republic of Latvia governing distance contracts, including but not limited to the Consumer Rights Protection Law and the Cabinet of Ministers Regulations on Distance Contracts.

2. Making a Purchase

The prices and specifications of products sold in the online store are indicated next to each product.

To place an order, add the desired products to your shopping cart. Fill in all the required fields and choose the most suitable delivery method. The total cost of the order, including delivery, will then be displayed on the screen. Complete the payment to finalize your purchase.

3. Payment Terms

The currency used on the website is Euro (EUR).
Purchases can be paid for using the following payment methods provided by the makecommerce.lv platform, operated by Maksekeskus AS:

Available payment methods:

  • Online banking payments in Latvia: Swedbank, SEB, Citadele, and Luminor

  • Online banking payments in Estonia: Swedbank, SEB, Luminor

  • Online banking payments in Lithuania: Swedbank, SEB, and Luminor

  • Visa/Mastercard card payments

NB! When using online banking payment methods, confirm your order and click the “Return to Merchant” button.

The personal data required for payment processing is transferred to the licensed payment institution Maksekeskus AS.

The contract becomes effective upon successful payment to the online store’s bank account.
If, for any reason, the order cannot be fulfilled, the Buyer will be informed, and the paid amount will be refunded as soon as possible, but no later than 14 days after receiving the notification.

4. Delivery Terms

Goods are delivered to all European countries.
Purchased products are shipped via Omniva or DPD. All duties and taxes payable upon receipt of the shipment must be covered by the Buyer.

Delivery costs are displayed before confirming the order.
Purchased goods are delivered to the address specified by the Buyer within 10–14 business days.
In exceptional cases, we reserve the right to deliver within up to 45 calendar days, notifying the customer in advance.

5. Right of Withdrawal

The Buyer has the right to withdraw from the purchase within 14 calendar days of receiving the goods.
(Depending on the product, the Buyer may not have this right; in such cases, the reason must be clearly stated and explained.)
The right of withdrawal does not apply if the Buyer is a legal entity.

To exercise the 14-day withdrawal right, goods may only be used for their intended purpose. The consumer is responsible for maintaining the quality and safety of the product during the withdrawal period.
If the goods are improperly used, damaged, handled carelessly, or if the original packaging is lost or seriously damaged, the online store has the right to reduce the refund amount in proportion to the loss of value.

To exercise the right of withdrawal, you must submit a withdrawal form, which can be found here:
👉 https://hairlabshop.mozello.shop/forma/
and send it to limbacosmeticslatvia@inbox.lv within 14 days of receiving the goods.

If the store cannot offer free return shipping, the following applies:
The Buyer covers the return shipping costs, except when the item was returned due to non-compliance with the order (e.g., incorrect or defective product).

The Buyer must return the goods to the Seller without delay, but no later than 14 days after sending the withdrawal form.
After receiving the returned goods, the online store will promptly, but no later than within 14 days, refund all payments received under the Distance Contract.

The Seller has the right to withhold the refund until the goods are received back or until proof of return is provided.
If the Buyer chose a delivery method other than the least expensive option offered by the store, the online store is not obliged to refund the additional shipping costs.

The online store is not responsible for delays or failure to fulfill obligations due to circumstances beyond its reasonable control.

The online store reserves the right to refuse to sell goods and request their return from the Buyer if the listed price was significantly lower than the market price due to an error.

6. Consumer Rights Regarding Non-Conforming Goods

The online store is responsible for any non-conformity or defect of the goods sold to the Buyer that appears within 6 months from the date of delivery, or existed at the time of delivery, unless this assumption conflicts with the nature of the goods or the defect itself.

The Buyer must inform the Seller of any non-conformity immediately, within 2 months after discovering it, by submitting a complaint to limbacosmeticslatvia@gmail.com.

The online store is not responsible for defects that occur after the goods have been delivered to the Buyer.
If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to request a repair or a replacement free of charge.

If repair or replacement is not possible, the Seller shall refund all payments received under the Distance Contract.
The Seller must respond in writing to the consumer’s complaint within 15 days.

7. Processing of Buyer’s Personal Data

The online store processes only those personal data that the Buyer provides when placing an order (e.g., name, surname, email, etc.).

The online store transfers personal data to the delivery service provider(s) to ensure order delivery.

If you have explicitly agreed to receive our marketing communications, including news and updates, we may occasionally contact you via email with information about our services and latest offers.
For this purpose, we may process your email address provided during signup.

The Buyer can opt out of marketing communications at any time by notifying us via limbacosmeticslatvia@gmail.com.

8. Dispute Resolution Procedure

For matters not covered in these Terms and Conditions, the Buyer and the Seller agree to comply with the laws of the Republic of Latvia.

All disputes arising between the Seller and the Buyer will be resolved through mutual negotiation or correspondence.
If an agreement cannot be reached, the dispute shall be resolved in the courts of the Republic of Latvia in accordance with Latvian law.

Disputes between the Buyer (consumer) and the Seller may also be submitted to the Consumer Rights Protection Centre or resolved in courts of the Republic of Latvia.

The Buyer also has the right to apply to EU online dispute resolution bodies.